In another post I explained how disappointed I was with Laconic Records. To summarise, I ordered a controller from Laconic Records, the delivery company lost the package, but Laconic Records refuses to answer any of my communications. As the seller it is necessary that they contact the delivery company to initiate a lost package claim, but apparently they'd rather forget about the whole thing.
This was all very inconvenient, I had to pass up the chance to play at two shows i would have loved to attend. But I found consolation in the idea that Paypal's dispute resolution system would come out in my favour, eventually. To my great surprise, my claim was closed in the sellers favour.
Paypal, in their infinite wisdom, ruled that since the seller could produce the receipt from the delivery company with with my name and address on it, that was sufficient to establish that the package had been delivered to me. Despite having been alerted to the fact several times, Paypal somehow continue to overlook the fact that the delivery companies own package tracking system shows that the package in question has been delivered to an unknown third party.
I filed an appeal, explaining again that the package had gone missing and that the seller is the only party that can correct the situation. This was the start of an ongoing string of exchanges with Paypal's complaint department.
I keep explaining the same thing to different Paypal agents, each time my appeal is reopened, and then closed again a short while later. Deeply frustrating.
Today I found out that the case had been closed again. This time i didn't receive even an email notification that its status had changed. Here's the history log of the dispute resolution case so far, a sorry litany indeed!
Date | Actor | Action Details |
| 5 Mar. 2008 | PayPal | Case closed |
| 5 Mar. 2008 | PayPal | Appeal denied |
| 26 Feb. 2008 | PayPal | Case under review |
| 26 Feb. 2008 | Seller | Decision appealed |
| 26 Feb. 2008 | Buyer | Email sent to PayPal |
| 26 Feb. 2008 | PayPal | Case closed |
| 26 Feb. 2008 | PayPal | Appeal denied |
| 26 Feb. 2008 | PayPal | Email sent to buyer |
| 22 Feb. 2008 | PayPal | Case under review |
| 22 Feb. 2008 | Seller | Decision appealed |
| 22 Feb. 2008 | Buyer | Email sent to PayPal |
| 22 Feb. 2008 | Buyer | Email sent to PayPal |
| 20 Feb. 2008 | PayPal | Case closed |
| 20 Feb. 2008 | PayPal | Appeal denied |
| 20 Feb. 2008 | PayPal | Email sent to buyer |
| 20 Feb. 2008 | PayPal | Case under review |
| 20 Feb. 2008 | Seller | Decision appealed |
| 19 Feb. 2008 | PayPal | Email sent to seller |
| 19 Feb. 2008 | PayPal | Email sent to buyer |
| 19 Feb. 2008 | PayPal | Case closed |
| 19 Feb. 2008 | PayPal | Case under review |
| 19 Feb. 2008 | PayPal | Documentation received from seller |
| 19 Feb. 2008 | PayPal | Phone call with seller |
| 17 Feb. 2008 | PayPal | Additional information requested |
| 17 Feb. 2008 | PayPal | Email sent to seller |
| 16 Feb. 2008 | PayPal | Case under review |
| 12 Feb. 2008 | PayPal | Additional information requested |
| 12 Feb. 2008 | PayPal | Email sent to seller |
| 11 Feb. 2008 | PayPal | Case under review |
| 7 Feb. 2008 | PayPal | Additional information requested |
| 7 Feb. 2008 | PayPal | Email sent to seller |
| 4 Jan. 2008 | Buyer | Email sent to PayPal |
| 1 Jan. 2008 | PayPal | Case under review |
| 29 Dec. 2007 | PayPal | Email sent to seller |
| 29 Dec. 2007 | PayPal | Email sent to buyer |
| 29 Dec. 2007 | Seller | Tracking information received |
| 28 Dec. 2007 | PayPal | Email sent to seller |
| 28 Dec. 2007 | PayPal | Email sent to buyer |
| 28 Dec. 2007 | Buyer | Dispute escalated to claim |
| 28 Dec. 2007 | PayPal | Email sent to buyer |
| 12 Dec. 2007 | PayPal | Email sent to seller |
| 12 Dec. 2007 | PayPal | Email sent to buyer |
| 28 Dec. 2007 | Buyer | Dispute filed |
To Laconic Records: please reconsider your approach. With a minimum of effort you could set this right and counter the bad publicity you're getting because of your inaction. Do the right thing!
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